All orders shipped with The Courier Guy. As all our products are handmade it can take up to 5 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery
Please allow up to 15 business days for orders to process (for example, if you order on Monday, your order should ship out on the next Monday or Tuesday). You will receive a confirmation e-mail with the tracking link once your order ships. Express shipping options and any other third-party fees are non-refundable. Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-3 business days.
We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
DAMAGES & RETURNS
Koka must be notified within 48hours of any damages to stock and short deliveries received in writing to email@example.com to qualify for full credit on damaged items.